Duties and Responsibilities: Coordinates with drivers and customer service to maximize service to customers and operational efficiencywhile minimizing disruptions and cost Ensure company and carrier compliance of customer product delivery policies and procedures Monitor and liaise with customer operating departments (logistics, production, purchasing and customerservice) to effectively service the customer’s precise needs Proactively resolve issues that impact drivers and customers Monitor potential issues with drivers; develop contingency plans to avert potential failures that could impact thecustomer’s transaction Understanding of export and import documentation including commercial invoices, bill of ladings, certificates oforigin and other related / required documents for cross-border shipments.Communication:must be able to effectively communicate (orally and in writing) with all stakeholders (internal departments,customers, and partner-carriers). A proactive mindset is critical to ensuring consistent dependability andexcellence with risk management practices.Position/Personal Requirements: Minimum 2-3 years logistics experience in a fast-paced environment Strong customer service, and analytical problem-solving skills A strong detail orientation to ensure that all transactions and interactions are executed with great competenceand efficiency Demonstrated ability to work independently with minimal supervision and as part of a team Organized, creative, enthusiastic, and self-motivated Ability to learn and develop quickly through personal initiative Team player, willing to do what it takes to ensure successTechnical Requirements: TransPlus Fleet Manager experience is a requirement Experience with Samsara and Electronic Logs Comfortable with modern day technology with the ability to troubleshoot and roll out new technology updates Is required to have full understanding of MS Office Strong understanding and/or exposure to TMS-type systems would be a plus